Sr. Customer Service Representative

Maersk Logistics & Services USA, Inc.

Customer retention and satisfaction
Monitoring customer expectations
Process improvement design
Monitors all aspects of customer service and ensures that customers are retained, satisfied, and that their needs are fulfilled

Job Summary

  • Monitors all aspects of customer service and ensures that customers are retained, satisfied, and that their needs are fulfilled.
  • Responsible for designing and implementing improved processes or operational policies.
  • Company Benefits: Medical Dental Vision 401k + Company Match Employee Assistance Program Paid Time Off Flexible Work Schedules (when possible) And more!

Matching Summary

Monitors all aspects of customer service and ensures that customers are retained, satisfied, and that their needs are fulfilled.

Skills & Requirements

Must-have

  • customer retention and satisfaction
  • monitoring customer expectations
  • process improvement design
  • operational policy implementation
  • handling customer requests
  • written and oral communication

Nice-to-have

  • culture of honesty and integrity
  • family-like work environment
  • interpersonal skills
  • professionalism and respect
  • ethical conduct

Key Requirements

  • Bachelor’s degree or equivalent
  • two to five years related experience
  • familiar with field concepts practices procedures

Work Rights

Not specified

Tailored Resume

Cover Letter