Not specified (assumed hybrid or flexible based on company culture).
Technical expertise
Customer-facing role
Workday product knowledge
Workday is seeking a Technical Go-live Readiness Manager to join their proactive Customer Support Organization in Costa Rica. The role involves ensuring successful performance testing and customer engagement during critical deployments, requiring a combination of technical expertise, project management skills, and strong customer relations
Job Summary
We are a proactive team within the Customer Support Organization that provides personalised support during deployment period.
The Technical Go-Live Readiness Manager ensures successful performance testing and transition to production.
We look for curious minds and courageous collaborators who bring sun-drenched optimism and drive.
Matching Summary
Match Score: 85
Workday is seeking a Technical Go-live Readiness Manager to join their proactive Customer Support Organization in Costa Rica. The role involves ensuring successful performance testing and customer engagement during critical deployments, requiring a combination of technical expertise, project management skills, and strong customer relations.
Skills & Requirements
Must-have
Technical expertise
Customer-facing role
Workday product knowledge
SaaS ERP system performance
Drive issue resolution
Manage customer escalations
Nice-to-have
Sun-drenched optimism
Courageous collaborators
Genuine care
Crisis management experience
Storytelling experience
Key Requirements
4+ years technical support experience
4+ years customer support/consulting experience
BS or MS in Technical Degree or equivalent experience