Base: $47,900 - 95,600 usd; bonus/equity: not spec...
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Active ts/sci clearance with polygraph
Helpnow itsm platform proficiency
Microsoft active directory administration
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CACI is seeking an ISC Team/Shift Lead to oversee service desk operations, ensuring efficient ticket management and team performance. The role combines leadership responsibilities with hands-on support, requiring a TS/SCI clearance and relevant IT certifications.
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Job Summary
The ISC Team Lead serves as a working lead responsible for managing daily service desk operations and acting as the primary point of accountability.
This role requires actively monitoring work queues, resolving complex incidents, and ensuring SLA compliance while providing coaching to team members.
Candidates must possess an active TS/SCI clearance with a polygraph and current DoD 8570 IAT Level II certification to be eligible.
Matching Summary
Match Score: 75
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CACI is seeking an ISC Team/Shift Lead to oversee service desk operations, ensuring efficient ticket management and team performance. The role combines leadership responsibilities with hands-on support, requiring a TS/SCI clearance and relevant IT certifications.
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Salary
Base: $47,900 - 95,600 USD; Bonus/Equity: Not specified; Benefits: Healthcare, wellness, financial, retirement, family support, continuing education, and time off benefits
Skills & Requirements
Must-have
Active TS/SCI clearance with Polygraph
HelpNow ITSM platform proficiency
Microsoft Active Directory administration
Shift lead experience in service desk
DNS DHCP TCP/IP networking knowledge
Nice-to-have
UNIX Linux Windows server environment experience
Process documentation and continuous improvement
Cross-training and team development focus
High standard of customer satisfaction delivery
Key Requirements
Active TS/SCI clearance with Polygraph
DoD 8570 IAT Level II Certification
Experience as ISC Frontline Account Manager
Proven ability to lead peers in working capacity
Work Rights
Must have US citizenship (implied by TS/SCI requirement)