Team Leader, Mandarin

Concentrix

Kuala Lumpur, Malaysia
Day-to-day supervision
Performance metrics achievement
Coaching direct reports
The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability

Job Summary

  • The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.
  • This role involves identifying performance issues, developing action plans, implementing corrective actions, and ensuring service delivered to customers meets contractual KPIs.
  • The position requires providing subject matter expertise, conducting team meetings, staying current on internal processes, and promoting Concentrix values.

Matching Summary

The Team Leader, Operations is responsible for the day-to-day supervision of a group of call center associates, ensuring performance metrics are achieved through coaching, motivation, and accountability.

Skills & Requirements

Must-have

  • day-to-day supervision
  • performance metrics achievement
  • coaching direct reports
  • handling escalated customer calls
  • conducting team meetings
  • Mandarin language proficiency

Nice-to-have

  • develop and coach team members
  • work well under pressure
  • flexible schedule willingness
  • advocate for team members

Key Requirements

  • Associate's degree in related field
  • two to four years of relevant experience
  • Ability to lead team in multi-tasking
  • Supervises non-exempt employees

Work Rights

Not specified

Tailored Resume

Cover Letter