The Client Service Center (CSC) Analyst serves as an advocate for members by resolving escalated and complex pharmacy benefit issues that impact access to care, affordability, and understanding of benefits
Job Summary
The Client Service Center (CSC) Analyst serves as an advocate for members by resolving escalated and complex pharmacy benefit issues that impact access to care, affordability, and understanding of benefits.
This role requires thorough documentation of inquiries and resolutions in a centralized database, as well as the ability to identify recurring issues or trends in order to support process improvements.
Starting on day one of your employment, you’ll be offered several health-related benefits including medical, vision, dental, and well-being and behavioral health programs.
Matching Summary
The Client Service Center (CSC) Analyst serves as an advocate for members by resolving escalated and complex pharmacy benefit issues that impact access to care, affordability, and understanding of benefits.
Salary
Base: 24 - 36 USD / hourly; Bonus/Equity: Annual bonus plan; Benefits: Medical, vision, dental, well-being and behavioral health programs, 401(k), company paid life insurance, tuition reimbursement, 18 days PTO, paid holidays
Skills & Requirements
Must-have
Resolve complex pharmacy benefit issues
Research and resolve member concerns
Document inquiries and resolutions
Identify recurring issues and trends
Proficient working knowledge of CSP
Strong knowledge of ESI products
Nice-to-have
Handle challenging customer interactions
Adapt in a fast-paced environment
Bilingual (Spanish) skills a plus
Key Requirements
High school diploma or equivalent
Four (4) or more years of customer service experience
One (1) or more years supporting Medicare Part D
Minimum of two (2) years in an Express Scripts (ESI) contact center
Resolution Team Lead experience preferred
General PC proficiency, Microsoft Office, email, internet