Workday is seeking a Senior Technical Account Manager who will provide high-level support and advocacy for large enterprise customers, ensuring their operational success with Workday's solutions. The ideal candidate should possess strong technical skills, excellent communication abilities, and a passion for customer relations
Job Summary
The role involves acting as the primary point of contact for strategic customers while advocating for them within internal teams.
Candidates must possess a strong technical background to effectively manage escalations and drive incidents for large enterprise accounts.
Workday offers a flexible work approach requiring at least 50% time in-office or with customers, combined with comprehensive benefits.
Matching Summary
Match Score: 85
Workday is seeking a Senior Technical Account Manager who will provide high-level support and advocacy for large enterprise customers, ensuring their operational success with Workday's solutions. The ideal candidate should possess strong technical skills, excellent communication abilities, and a passion for customer relations.
Salary
Base: zł193,800 PLN - zł290,600 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package described
Skills & Requirements
Must-have
7+ years in B2B enterprise software support
5+ years managing complex SaaS solutions
Strong technical background and acumen
Experience with HCM, Payroll, or Financials
C-level stakeholder engagement skills
Nice-to-have
Fluent in German, French, or Spanish
History of successful issue resolution
Ability to navigate high-stress situations
Championing customer self-sufficiency initiatives
Key Requirements
BS or MS in Technical Degree or equivalent experience
7+ years product support or account management experience