Customer Service Advisor

Bio-Techne Corporation

Base: $18.40 - $25.30; bonus/equity: not specified...
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Enter orders into company erps
Resolve customer service complaints
Communicate with customers and sales reps
** Bio-Techne Corporation is seeking a Customer Service Advisor who will support the Sales organization by processing orders, resolving customer inquiries, and ensuring satisfaction. The ideal candidate should have a strong background in customer service, excellent communication skills, and experience with ERP and CRM systems. **

Job Summary

  • The role is primarily responsible for assisting the Bio-Techne Sales organization with order processing and resolving customer service complaints.
  • Candidates must have comprehensive knowledge of ERP and CRM systems including MAS, Microsoft AX, and Salesforce.com.
  • Bio-Techne offers competitive insurance benefits starting on day one, along with 401k plans and employee stock purchase opportunities.

Matching Summary

Match Score: 75

** Bio-Techne Corporation is seeking a Customer Service Advisor who will support the Sales organization by processing orders, resolving customer inquiries, and ensuring satisfaction. The ideal candidate should have a strong background in customer service, excellent communication skills, and experience with ERP and CRM systems. **

Salary

Base: $18.40 - $25.30; Bonus/Equity: Not specified; Benefits: Medical, dental, vision, life, disability, 401k, ESPP

Skills & Requirements

Must-have

  • Enter orders into company ERPs
  • Resolve customer service complaints
  • Communicate with customers and sales reps
  • Manage order cycle for satisfaction
  • Document service complaints in Salesforce

Nice-to-have

  • Proactive problem solving skills
  • Mentor and coach team members
  • Collaborative internal communication
  • Anticipate customer issues
  • Knowledge of product availability

Key Requirements

  • College degree in Business, Sciences, or related field
  • Experience with MAS, Microsoft AX, and Salesforce.com
  • Excellent verbal and written communication skills

Work Rights

Not specified

Tailored Resume

Cover Letter