Customer Success Manager, Health/ Life Sciences Cloud - Pharma/ Med Tech Industry - German Speaking

Salesforce

Not specified; not specified; not specified
5+ years technical customer success experience
Prior life sciences industry experience required
Business level fluency in german and english
This role serves as the primary contact point for Salesforce's largest customers in the Life Sciences segment, requiring deep expertise in Pharma and Med Tech

Job Summary

  • This role serves as the primary contact point for Salesforce's largest customers in the Life Sciences segment, requiring deep expertise in Pharma and Med Tech.
  • The Customer Success Manager will act as a trusted advisor to align Salesforce capabilities with customer business outcomes, including support for Agentforce and Data Cloud.
  • Candidates must possess exceptional communication skills to translate complex technical concepts into business terms while managing high-severity incidents and renewals.

Matching Summary

This role serves as the primary contact point for Salesforce's largest customers in the Life Sciences segment, requiring deep expertise in Pharma and Med Tech.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • 5+ years Technical Customer Success experience
  • Prior Life Sciences industry experience required
  • Business level fluency in German and English
  • Salesforce Health or Life Sciences Cloud knowledge
  • Experience with Signature Success Plan delivery

Nice-to-have

  • Salesforce product certifications preferred
  • Strong executive communication skills
  • Ability to work cross-functionally
  • Proactive risk management mindset
  • Willingness for occasional after-hours coverage

Key Requirements

  • 5+ years relevant industry expertise
  • Prior experience in Life Sciences sector
  • German and English language fluency
  • Degree or equivalent experience
  • Knowledge of software development processes

Work Rights

Not specified

Tailored Resume

Cover Letter