Head Of Specialised Support

Wise

London, United Kingdom
On-site
Operational excellence
Technical stability
Commercial growth
The Head of Specialised Support is a high-impact senior leadership role responsible for the operational excellence, technical stability, and commercial growth of Wise’s most critical customer segments: Enterprise Banking Partners and High-Value Business Customers

Job Summary

  • The Head of Specialised Support is a high-impact senior leadership role responsible for the operational excellence, technical stability, and commercial growth of Wise’s most critical customer segments: Enterprise Banking Partners and High-Value Business Customers.
  • This role leads a global, three-pronged organisation - comprising Account servicing, Enterprise Support, and Technical Integration Success - to deliver a seamless, world-class experience for some of Wise’s biggest clients.
  • You will ensure that Wise’s support infrastructure is a competitive, value-adding advantage for our customers rather than a cost center for the business.

Matching Summary

The Head of Specialised Support is a high-impact senior leadership role responsible for the operational excellence, technical stability, and commercial growth of Wise’s most critical customer segments: Enterprise Banking Partners and High-Value Business Customers.

Skills & Requirements

Must-have

  • Operational excellence
  • Technical stability
  • Commercial growth
  • Global leadership
  • Data-driven support
  • Incident management mastery

Nice-to-have

  • Sales-through-service acumen
  • Deep technical rigor
  • Scalable, resilient, compliant framework
  • Value-adding competitive advantage
  • Emotional and operational resilience

Key Requirements

  • Proven leadership experience
  • Global customer success/support/account management experience
  • Commercial mindset
  • Operational rigor
  • Technical aptitude
  • Data fluency
  • Global mobility

Work Rights

Not specified

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