Sr. Specialized Customer Success Manager, Talent Ai

Workday

Atlanta, GA, USA
Base: $113,800 usd - $192,200 usd; bonus/equity: r...
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Ai/ml or data-driven products
Talent acquisition transformation
Customer success framework
** Workday is seeking a Senior Specialized Customer Success Manager for its Talent AI team, a fully remote position focused on driving customer adoption and value realization of AI-powered Talent Acquisition workflows. The ideal candidate will possess significant experience in customer-facing roles within complex software environments, with a strong emphasis on AI/ML and Talent Acquisition. **

Job Summary

  • As a Sr. Specialized Customer Success Manager, you will be a strategic partner to customers, guiding them through organizational change and workflow redesign to unlock the full value of AI in Talent Acquisition.
  • You will design and own structured success plans for your portfolio, lead proactive customer engagements, and use data to assess adoption and maturity, influencing retention, advocacy, and expansion.
  • The company offers a culture rooted in integrity, empathy, and shared enthusiasm, with trust to take risks, tools to grow, and support for long-term development.

Matching Summary

Match Score: 75

** Workday is seeking a Senior Specialized Customer Success Manager for its Talent AI team, a fully remote position focused on driving customer adoption and value realization of AI-powered Talent Acquisition workflows. The ideal candidate will possess significant experience in customer-facing roles within complex software environments, with a strong emphasis on AI/ML and Talent Acquisition. **

Salary

Base: $113,800 USD - $192,200 USD; Bonus/Equity: Role may be eligible for bonus/commission and stock grants; Benefits: Comprehensive benefits package

Skills & Requirements

Must-have

  • AI/ML or data-driven products
  • Talent Acquisition transformation
  • Customer Success framework
  • strategic customer engagements
  • cross-functional collaboration

Nice-to-have

  • sun-drenched optimism and drive
  • curious minds and courageous collaborators
  • organizational change management
  • customer advocacy opportunities

Key Requirements

  • 5+ years customer-facing services experience
  • 2+ years AI/ML or data-driven products experience
  • 2+ years Talent Acquisition or HR experience
  • Bachelor’s degree or equivalent work experience
  • Ability to travel up to 15%

Work Rights

Not specified

Tailored Resume

Cover Letter