Cushman & Wakefield is seeking a Triana Support Analyst to support client services through monitoring SLAs, managing user access, and generating KPI reports. The role requires strong communication skills, technical aptitude, and experience with ServiceNow, along with a collaborative approach in an Agile environment
Job Summary
The Triana Support Analyst role involves supporting client services by monitoring SLAs, dispatching requests, managing user access, and creating KPI reports.
Core responsibilities include managing the ServiceNow queue, handling L1-L3 incidents, developing ServiceNow reporting, and supporting compliance and business controls.
The company offers a competitive compensation and benefit package, great learning and development opportunities, and a modern, central office with a youthful and supportive work environment.
Matching Summary
Match Score: 75
Cushman & Wakefield is seeking a Triana Support Analyst to support client services through monitoring SLAs, managing user access, and generating KPI reports. The role requires strong communication skills, technical aptitude, and experience with ServiceNow, along with a collaborative approach in an Agile environment.
Skills & Requirements
Must-have
ServiceNow queue management
L1-L3 incident management
ServiceNow reporting
BI Platform Portal configuration
Agile / Scrum environment
trouble shooting analysis services issues
Software Development Lifecycle Management
Nice-to-have
critical thinking and judgement
take charge with minimal information
articulate complex problems
youthful and supportive work environment
award-winning modern office
Key Requirements
Basic MS Office knowledge
Proven experience trouble shooting
Project Management skills
Basic SQL language
Azure Devops understanding
Understanding of source control
general laptop, Mobile Device and wireless technologies