Sr Tech Svc Desk

Unisys

Fully remote
Tier 1 and tier 2 support experience
Hardware and software maintenance skills
Network connectivity troubleshooting abilities
This role provides Tier 1 and Tier 2 support by troubleshooting complex issues across hardware, software, and voice communication systems

Job Summary

  • This role provides Tier 1 and Tier 2 support by troubleshooting complex issues across hardware, software, and voice communication systems.
  • The successful candidate will identify root causes of problems and communicate resolutions to both technical and non-technical users to prevent recurrence.
  • You will support L1 and L2 agents in resolving day-to-day client incidents while utilizing strong analytical skills for challenging tasks.

Matching Summary

This role provides Tier 1 and Tier 2 support by troubleshooting complex issues across hardware, software, and voice communication systems.

Skills & Requirements

Must-have

  • Tier 1 and Tier 2 support experience
  • Hardware and software maintenance skills
  • Network connectivity troubleshooting abilities

Nice-to-have

  • Strong analytical problem solving skills
  • Ability to communicate with non-technical users
  • Experience supporting client proprietary applications

Key Requirements

  • High School Diploma or GED required
  • 2-4 years of relevant experience
  • Technical certification or Associate Degree preferred

Work Rights

Not specified

Tailored Resume

Cover Letter