Training Specialist - Hospitality Guest Experience
Dan Murphy's
Bulimba, Australia
Remote
Hospitality industry experience
Training and development experience
Guest experience training design
Dan Murphy's is seeking a Training Specialist for Hospitality Guest Experience to develop and deliver training programs aimed at enhancing guest satisfaction and service excellence across its pubs and hotels. The ideal candidate will have significant experience in hospitality training, strong facilitation skills, and the ability to travel extensively for training purposes
Job Summary
This role is responsible for the design, development, and delivery of our front-line Food & Beverage and guest experience training.
The Training Specialist will champion our service culture, ensuring front-of-house team members have the skills and confidence to deliver an outstanding guest experience.
The ultimate goal is to build and maintain a robust, sustainable, and best-in-class guest experience training framework that directly elevates guest satisfaction, loyalty, and overall hotel performance.
Matching Summary
Match Score: 85
Dan Murphy's is seeking a Training Specialist for Hospitality Guest Experience to develop and deliver training programs aimed at enhancing guest satisfaction and service excellence across its pubs and hotels. The ideal candidate will have significant experience in hospitality training, strong facilitation skills, and the ability to travel extensively for training purposes.
Skills & Requirements
Must-have
Hospitality industry experience
Training and development experience
Guest experience training design
Facilitation and presentation skills
Content creation for learning platforms
Analyze service gaps and trends
Nice-to-have
Champion of service culture
Adapt facilitation style
Positive learning environment
Key Requirements
5+ years hospitality experience
Training and development role experience
Significant interstate travel required
Formal qualifications in Hospitality Management, Human Resources, Education, or related field (or equivalent practical experience)