Call Center Agent | Concord Hospital Patient Contact Center | Part Time - 20 Hours | Days
Concord Hospital
Concord, NH, US
Not specified; not specified; not specified
High school degree or ged equivalency
Strong computer and keyboard skills
Ability to handle high call volume
The Call Center Agent serves as the primary access point for patients and their families, ensuring timely and compassionate service
Job Summary
The Call Center Agent serves as the primary access point for patients and their families, ensuring timely and compassionate service.
Key responsibilities include scheduling appointments in the electronic medical record, verifying insurance information, and promoting Patient Portal enrollment.
The role requires maintaining specific performance metrics such as answering calls within 2 minutes on average and keeping daily abandonment rates at 5% or below.
Matching Summary
The Call Center Agent serves as the primary access point for patients and their families, ensuring timely and compassionate service.