Not specified (assumed to be hybrid or flexible based on standard industry practices).
Salesforce application support
Drive service improvement
Stakeholder delight
M&G plc is seeking a Manager for Salesforce Application Support, responsible for overseeing support activities related to Salesforce, driving service improvements, and ensuring effective issue resolution. The role requires providing 24x7 support for critical business applications while maintaining a commitment to an inclusive workplace culture
Job Summary
Accountable and responsible for owning the support related activities related for SalesForce Application.
Accountable for driving Service Improvement within the SalesForce area.
Accountable for working with various Platform leads, engineering team to drive enhanced stakeholder delight.
Matching Summary
Match Score: 85
M&G plc is seeking a Manager for Salesforce Application Support, responsible for overseeing support activities related to Salesforce, driving service improvements, and ensuring effective issue resolution. The role requires providing 24x7 support for critical business applications while maintaining a commitment to an inclusive workplace culture.
Skills & Requirements
Must-have
SalesForce Application support
drive Service Improvement
stakeholder delight
incorporate alerting and monitoring
end to end issue ownership
24x7 support for critical applications
Nice-to-have
diverse workforce and inclusive culture
exceptional talent
Key Requirements
Support of other applications apart of SalesForce
Maintaining logs, issue tracking, and documenting resolutions
Providing MI specific to each regional service review