Customer Success Manager

SheerID

Remote
Remote
Customer success management
Enterprise customer management
Saas technology environment
SheerID is looking for a dynamic Customer Success Manager to enable brands to reach their target audiences by managing a portfolio of enterprise and mid-market brands

Job Summary

  • SheerID is looking for a dynamic Customer Success Manager to enable brands to reach their target audiences by managing a portfolio of enterprise and mid-market brands.
  • The role involves partnering with internal teams and customers to drive utilization, renewals, expansion, and deliver measurable business impact.
  • SheerID is committed to diversity and inclusion and emphasizes candidate safety by warning against fraudulent communications.

Matching Summary

SheerID is looking for a dynamic Customer Success Manager to enable brands to reach their target audiences by managing a portfolio of enterprise and mid-market brands.

Skills & Requirements

Must-have

  • Customer Success Management
  • Enterprise Customer Management
  • SaaS technology environment
  • CRM systems experience
  • Subscription renewal management
  • Strategic account engagement

Nice-to-have

  • Marketing or digital marketing platforms experience
  • Data-driven strategic thinking
  • Cross-functional collaboration
  • Customer advocacy
  • Travel availability 25-30%
  • Proactive risk management

Key Requirements

  • 3–5 years customer-facing B2B experience
  • Bachelor’s degree or equivalent work experience
  • Experience managing complex customer relationships
  • Ability to travel 25–30%
  • Experience with Salesforce, Asana, Jira, Slack, or similar tools

Work Rights

Not specified

Tailored Resume

Cover Letter