Enterprise Customer Success Manager-expression Of Interest

Darktrace

Los Angeles, United States
Customer success management
Account management
Driving adoption and outcomes
This is an expression of interest for future Customer Success Manager opportunities on the team

Job Summary

  • This is an expression of interest for future Customer Success Manager opportunities on the team.
  • You will manage a portfolio of up to 35 existing Darktrace customers to maximize their utility and grow their Annual Recurring Revenue (ARR).
  • Benefits include 100% medical, dental and vision insurance, plus dependents, paid parental leave, and a 401(k).

Matching Summary

This is an expression of interest for future Customer Success Manager opportunities on the team.

Skills & Requirements

Must-have

  • Customer Success Management
  • Account Management
  • Driving Adoption and Outcomes
  • Net Revenue Retention
  • Upsell and Renewal Negotiation
  • Customer Escalation Management

Nice-to-have

  • Passion for cybersecurity and AI
  • Mentoring developing CSMs
  • Strategic partnership building
  • Proactive cyber resilience

Key Requirements

  • Minimum 5 years experience
  • Customer Success, Project Management, Business Development, Technical Account Management, Client Service, or Consulting experience
  • Strong communication and presentation skills
  • Familiarity with enterprise networking technology (preferred)
  • Foundational understanding of cybersecurity concepts
  • Strong time management and self-motivation

Work Rights

Not specified

Tailored Resume

Cover Letter