Infra Intmd Systems Analyst

Workforcity

Unknown
Atm monitoring and ticket management
Trouble ticketing systems knowledge
Shift scheduling and coverage management
The shift lead is responsible for daily ATM monitoring and ticket management of Citibank’s ATMs globally while directing staff on best practices

Job Summary

  • The shift lead is responsible for daily ATM monitoring and ticket management of Citibank’s ATMs globally while directing staff on best practices.
  • This role requires leading teams, developing training modules, and providing 24/7 on-call escalation support as needed.
  • The position involves ensuring adherence to SLA standards, managing shift coverage, and fostering effective team communication.

Matching Summary

The shift lead is responsible for daily ATM monitoring and ticket management of Citibank’s ATMs globally while directing staff on best practices.

Skills & Requirements

Must-have

  • ATM monitoring and ticket management
  • Trouble Ticketing systems knowledge
  • Shift scheduling and coverage management
  • Service desk escalation point
  • Proficiency with monitoring tools
  • Network protocols understanding

Nice-to-have

  • Strong verbal and written communication
  • Team leadership and training development
  • Process improvement implementation
  • Quality reviews and SLA adherence
  • Collaboration with internal and external teams

Key Requirements

  • Bachelor's degree or equivalent experience in Helpdesk Management
  • Flexibility to provide on-call support
  • Experience managing diverse teams
  • Strong analytical and problem-solving skills

Work Rights

Not specified

Tailored Resume

Cover Letter