Customer Relationship Manager

Lithia Dodge Billings

Novi, MI, United States
Not specified; not specified; not specified
Not specified (assumed onsite)
Leading cr process management
Call sales customers for follow-up
Coach team members on communication
Lithia Dodge Billings is seeking a Customer Relationship Manager to enhance customer service within their automotive retail environment. The ideal candidate will demonstrate strong communication and time management skills while contributing to a positive team atmosphere

Job Summary

  • This role involves leading the Customer Relationship (CR) process management by observing, installing, and training approved processes at assigned stores.
  • The incumbent will call sales customers to follow up on their experience and satisfaction with their vehicle while listening to incoming calls to coach team members.
  • As part of the Lithia Motors family, the fourth largest auto dealership group in the country, this position offers a positive team environment focused on honest customer experiences.

Matching Summary

Match Score: 75

Lithia Dodge Billings is seeking a Customer Relationship Manager to enhance customer service within their automotive retail environment. The ideal candidate will demonstrate strong communication and time management skills while contributing to a positive team atmosphere.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Leading CR process management
  • Call sales customers for follow-up
  • Coach team members on communication
  • Available on Saturday

Nice-to-have

  • Drive to perform and excel
  • Positive team environment experience
  • Honest simpler buying experience focus

Key Requirements

  • Excellent time management skills
  • Saturday availability required

Work Rights

Not specified

Tailored Resume

Cover Letter