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NTT Australia is seeking an Incident Management Specialist to oversee the comprehensive process of identifying, assessing, and resolving IT service incidents. The role requires strong expertise in IT service management principles, excellent communication skills, and the ability to work under pressure in a collaborative environment.
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Job Summary
The Incident Management Specialist is responsible for overseeing the end-to-end process of identifying, assessing, and resolving IT service incidents to minimize business impact.
This role requires collaborating with cross-functional teams to coordinate incident resolution while providing necessary updates to stakeholders and management.
NTT DATA offers a diverse workplace where employees can grow, belong, and thrive as part of a global technology services leader.
Matching Summary
Match Score: 75
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NTT Australia is seeking an Incident Management Specialist to oversee the comprehensive process of identifying, assessing, and resolving IT service incidents. The role requires strong expertise in IT service management principles, excellent communication skills, and the ability to work under pressure in a collaborative environment.
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Skills & Requirements
Must-have
Seasoned understanding of ITSM principles
Excellent communication and interpersonal skills
Ability to work well under pressure
Seasoned knowledge of IT infrastructure systems
Attention to detail and organization skills
Nice-to-have
Continuous learning mindset
Desire to stay updated on industry trends
Fosters a culture of knowledge sharing
Experience in global IT Services organization
Key Requirements
Bachelor's degree in Computer Science or IT
ITIL certification (Specialist preferable)
Relevant IT certifications preferred
Demonstrated experience in incident management within global IT Services