Customer Cares Representative

Freedom CDJR of Lexington

Medford, OR, US
Base: $19.25-28.85ph; bonus/equity: not specified;...
On-site
1+ years customer-facing experience
Microsoft office proficiency
Salesforce tracking skills
Freedom CDJR of Lexington is seeking a Customer Cares Representative to enhance customer experiences by serving as a liaison between customers and dealership teams. The role requires strong communication and organizational skills, with a focus on customer satisfaction and continuous improvement

Job Summary

  • This role serves as the key liaison between customers and dealership teams to resolve concerns efficiently.
  • Employees will track, trend, and document customer concerns using Salesforce to identify patterns for improvement.
  • The position offers a comprehensive benefits package including medical, dental, vision, and a 401(k) retirement plan.

Matching Summary

Match Score: 85

Freedom CDJR of Lexington is seeking a Customer Cares Representative to enhance customer experiences by serving as a liaison between customers and dealership teams. The role requires strong communication and organizational skills, with a focus on customer satisfaction and continuous improvement.

Salary

Base: $19.25-28.85/hr; Bonus/Equity: Not specified; Benefits: Medical, Dental, Vision, PTO, 401(k)

Skills & Requirements

Must-have

  • 1+ years customer-facing experience
  • Microsoft Office proficiency
  • Salesforce tracking skills

Nice-to-have

  • Strong critical thinking abilities
  • De-escalation and empathy skills
  • Solution-oriented mindset

Key Requirements

  • High school graduate or equivalent
  • Must be 18 years or older

Work Rights

Not specified

Tailored Resume

Cover Letter