The Senior Customer Service Representative provides exemplary service, supports team members, and contributes to continuous improvement efforts to drive customer satisfaction and loyalty
Job Summary
The Senior Customer Service Representative provides exemplary service, supports team members, and contributes to continuous improvement efforts to drive customer satisfaction and loyalty.
The role involves supporting the sales team, handling escalated issues, and collaborating with other departments to improve customer processes.
Solenis offers competitive compensation, comprehensive benefits, and numerous opportunities for professional growth in a global, innovative, and sustainable organization.
Matching Summary
The Senior Customer Service Representative provides exemplary service, supports team members, and contributes to continuous improvement efforts to drive customer satisfaction and loyalty.
Skills & Requirements
Must-have
Fluent in French and English
Customer service conflict handling
Intermediate computer skills
Experience with ERP systems
Order processing support
Nice-to-have
Mentorship and training skills
Process improvement suggestions
Strong written and verbal communication
Collaborative team player
Proactive customer solutions
Key Requirements
Minimum 1 year customer service experience
Fluent in French and English
Experience handling conflict situations
Accurate keyboarding skills
Experience with MS Word, Excel, email, ERP systems