Team Manager Auto Field Inspectors

American International Group

Mexico City, Mexico
Manage team of inspectors
Drive best practice claims handling
Technical referral point for team
Manage a team of on field and Desktop inspectors to drive best practice claims handling performance, optimal claims outcomes, customer service, and the technical and professional development of their team

Job Summary

  • Manage a team of on field and Desktop inspectors to drive best practice claims handling performance, optimal claims outcomes, customer service, and the technical and professional development of their team.
  • Accountable for team performance, professional and technical development, communication, compliance, effective resolution of technical auto claims, and accurate claims cost control.
  • AIG values in-person collaboration and offers a comprehensive Total Rewards Program focused on health, wellbeing, financial security, and professional development.

Matching Summary

Manage a team of on field and Desktop inspectors to drive best practice claims handling performance, optimal claims outcomes, customer service, and the technical and professional development of their team.

Skills & Requirements

Must-have

  • Manage team of inspectors
  • Drive best practice claims handling
  • Technical referral point for team
  • Manage performance and development
  • Execute strategic initiatives
  • Maintain Appraisals 'Best Practices'
  • Accurate claims assessments

Nice-to-have

  • Positive influence in multi-cultural environment
  • Marketing AIG claims expertise externally
  • Culture of inclusion and belonging
  • Continuous learning and development

Key Requirements

  • People and team management experience
  • Strong stakeholder management experience
  • Policy language skills
  • Knowledge auto material damage assessments
  • Experience in negotiation and mediation
  • Experience conducting technical claims audits
  • Managing by numbers through KPI's

Work Rights

Not specified

Tailored Resume

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