The Lab Customer Services Supervisor oversees daily operations of the laboratory while performing specimen collection and processing under the direction of the Manager
Job Summary
The Lab Customer Services Supervisor oversees daily operations of the laboratory while performing specimen collection and processing under the direction of the Manager.
Administrative duties include technical policy writing, training new staff, maintaining Quality Control/Quality Assurance activities, and ensuring compliance with JCAHO and CAP standards.
The position requires working rotating weekends and holidays per the manager-approved schedule or as operational necessity dictates due to staffing issues.
Matching Summary
The Lab Customer Services Supervisor oversees daily operations of the laboratory while performing specimen collection and processing under the direction of the Manager.
Skills & Requirements
Must-have
Oversee daily laboratory operations
Adjust staffing schedules for workload
Ensure JCAHO and CAP regulatory standards
Nice-to-have
Strong leadership and evaluation skills
Experience with multi-aspect processing areas
Ability to solve customer service issues
Key Requirements
Associate's degree in medical laboratory technology or Biological Science
4 years of relevant experience required
Good working knowledge of lab equipment principles and maintenance