Technical Delivery Support Analyst - Peakon

Workday

Fully remote
Saas enterprise software experience
Investigate, diagnose, and deliver solutions
Handle support case queue
We’re obsessed with making hard work pay off, for our people, our customers, and the world around us

Job Summary

  • We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.
  • Our customers rely on us all over the world, so our Customer Support teams participate in a regional shift pattern to achieve 365-day / 24x7 coverage, with flexibility to shift pattern changes.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re obsessed with making hard work pay off, for our people, our customers, and the world around us.

Skills & Requirements

Must-have

  • SaaS Enterprise software experience
  • Investigate, diagnose, and deliver solutions
  • Handle support case queue
  • Collaborate with Product Managers, QA, and Development
  • 24/7 Global Support shifts

Nice-to-have

  • Creative approach and eager to learn
  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Empathy and shared enthusiasm

Key Requirements

  • 3+ years SaaS Enterprise software experience
  • Basic Object Oriented Programming knowledge
  • Ability to read and analyze log files
  • Basic SQL syntax knowledge
  • Basic API client experience

Work Rights

Not specified

Tailored Resume

Cover Letter