Agent Front Desk (h/f)

Fairmont La Marina Rabat Salé

Rabat, Morocco
On-site
2 years reception experience
Opera system knowledge
French and english fluency
Fairmont La Marina Rabat Salé is seeking a Front Desk Agent to provide exceptional customer service, manage guest check-in/check-out, and promote hotel amenities. The ideal candidate should have a background in hotel management, at least two years of reception experience, and fluency in French and English

Job Summary

  • The role involves welcoming guests, managing check-ins and check-outs while ensuring exceptional service standards.
  • Employees are expected to proactively offer personalized experiences and promote hotel amenities like restaurants and spas.
  • The position requires maintaining professional composure, handling cash management, and resolving guest complaints effectively.

Matching Summary

Match Score: 85

Fairmont La Marina Rabat Salé is seeking a Front Desk Agent to provide exceptional customer service, manage guest check-in/check-out, and promote hotel amenities. The ideal candidate should have a background in hotel management, at least two years of reception experience, and fluency in French and English.

Skills & Requirements

Must-have

  • 2 years reception experience
  • Opera system knowledge
  • French and English fluency

Nice-to-have

  • Sales initiative skills
  • Adaptability and flexibility
  • Additional language practice

Key Requirements

  • Bac+2 in Hotel Management
  • Minimum 2 years front desk experience
  • Fluency in French and English

Work Rights

Not specified

Tailored Resume

Cover Letter