As a collections analyst, you will be a key member of the Order to Cash (O2C) team, responsible for managing the collection of outstanding customer payments
Job Summary
As a collections analyst, you will be a key member of the Order to Cash (O2C) team, responsible for managing the collection of outstanding customer payments.
Your main tasks will consist of contacting customers by phone, email, or other communication channels to ensure timely payments, focusing on selected accounts based on aging reports.
You will also play an important role in process improvement initiatives, working alongside the O2C Manager and cross-functional teams to enhance collection processes and ensure compliance with company policies and procedures.
Matching Summary
As a collections analyst, you will be a key member of the Order to Cash (O2C) team, responsible for managing the collection of outstanding customer payments.
Skills & Requirements
Must-have
Manage collection of outstanding payments
Contact customers via phone and email
Focus on aging reports
Manage customer payments and deductions
Resolve customer disputes
Maintain accurate payment records
Nice-to-have
Improve collection processes
Work with international B2B clients
Key Requirements
Academic high school diploma required
Technical, technologist or professional in Finance, Accounting, Business Administration, Economics, Engineering or related fields (desirable)
Previous experience with international B2B clients preferred