Call Centre Agent (Ubi)

CONNECT CENTRE PTE. LTD.

Singapore, SG
Base: $2,000 to $2,300; bonus/equity: incentives u...
Handle customer service hotline and emails
First level of support and troubleshooting
Explain technical terms in layman's terms
The role involves handling customer service hotlines and emails while providing first-level technical support

Job Summary

  • The role involves handling customer service hotlines and emails while providing first-level technical support.
  • Candidates must be able to explain complex technical terms in simple language to customers.
  • The position offers a monthly basic salary ranging from $2,000 to $2,300 with performance incentives up to $200.

Matching Summary

Match Score: 75

The role involves handling customer service hotlines and emails while providing first-level technical support.

Salary

Base: $2,000 to $2,300; Bonus/Equity: Incentives up to $200 for good performance; Benefits: Training provided

Skills & Requirements

Must-have

  • Handle customer service hotline and emails
  • First level of support and troubleshooting
  • Explain technical terms in layman's terms
  • Commit to office hours desk-bound schedule

Nice-to-have

  • Experience in healthcare industry preferred
  • Familiarity with Singaporean English and slangs
  • Gather client feedback to enhance experience

Key Requirements

  • GCE O Level and above qualification
  • At least 1 year of contact centre or service industry experience
  • Savvy with computer and mobile phone usage

Work Rights

Not specified

Tailored Resume

Cover Letter