Customer Operations Manager

163

Not specified (assumed hybrid based on industry norms)
7+ years medical device experience
Bachelor's degree in business
Customer advocacy leadership
Integer is seeking a Customer Operations Manager to lead customer advocacy and ensure efficient operations that meet customer needs in the medical device industry. The role involves collaboration with various teams to enhance customer experience and promote long-term relationships with clients

Job Summary

  • The primary purpose of this position is to provide leadership and solution-oriented thinking to the Site Leadership Team while ensuring customer advocacy.
  • This role acts as the site-based customer champion, developing forecasts for the S&OP process and supporting factory direct customers with quoting and order entry.
  • The manager must adhere to strict FDA regulations, ISO certifications, and safety requirements while driving team performance towards key metric targets.

Matching Summary

Match Score: 85

Integer is seeking a Customer Operations Manager to lead customer advocacy and ensure efficient operations that meet customer needs in the medical device industry. The role involves collaboration with various teams to enhance customer experience and promote long-term relationships with clients.

Skills & Requirements

Must-have

  • 7+ years medical device experience
  • Bachelor's degree in business
  • Customer advocacy leadership
  • S&OP forecasting process
  • ISO certification adherence

Nice-to-have

  • Strong collaboration skills
  • Process improvement mindset
  • Exceptional communication abilities
  • Strategic relationship building

Key Requirements

  • Minimum 7 years experience in medical device field
  • Bachelor's degree in business or related field
  • Knowledge of FDA regulations and QMS
  • Experience with S&OP forecasting processes

Work Rights

Not specified

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