Previous experience in customer service or contact centre
Proficiency in hambs or e5 systems preferred
Exceptional communication and problem-solving skills
The role involves delivering high-quality service across member servicing functions including contact centre operations, ancillary claims, and complaints handling
Job Summary
The role involves delivering high-quality service across member servicing functions including contact centre operations, ancillary claims, and complaints handling.
Employees will respond to member enquiries via phone and email while ensuring service excellence and SLA compliance.
AIA offers free access to the AIA Vitality health program with up to $760 in rewards and flexible working arrangements.
Matching Summary
The role involves delivering high-quality service across member servicing functions including contact centre operations, ancillary claims, and complaints handling.
Skills & Requirements
Must-have
Previous experience in customer service or contact centre
Proficiency in HAMBS or e5 systems preferred
Exceptional communication and problem-solving skills
Nice-to-have
PHI experience desirable
Intermediate MS Office skills
Continuous improvement mindset
Key Requirements
Previous experience in customer service or contact centre