Process Excellence Continuous Improvement Lead

Hyperion Group

Miami, FL, US
Hybrid
Process design and documentation
Operational process governance
Insurance brokerage operations
We are seeking a Process Excellence & Continuous Improvement Lead to support the design, documentation, and governance of end-to-end operational processes and target operating model elements across the US Retail business

Job Summary

  • We are seeking a Process Excellence & Continuous Improvement Lead to support the design, documentation, and governance of end-to-end operational processes and target operating model elements across the US Retail business.
  • At Howden, you’ll be empowered to lead with freedom backed by global scale and local expertise, while being part of an employee-owned company with a strong entrepreneurial spirit.
  • We value diversity and provide reasonable accommodations to ensure positions align well with individual needs, supporting a healthy work-life balance and personal development.

Matching Summary

We are seeking a Process Excellence & Continuous Improvement Lead to support the design, documentation, and governance of end-to-end operational processes and target operating model elements across the US Retail business.

Skills & Requirements

Must-have

  • Process design and documentation
  • Operational process governance
  • Insurance brokerage operations
  • Client service process knowledge
  • Process standardization and scalability
  • Process mapping and SOP development

Nice-to-have

  • Lean or Six Sigma training
  • Collaborative and detail-oriented
  • Execution-focused mindset
  • Experience with AMS systems
  • Continuous improvement mindset
  • Strong analytical skills

Key Requirements

  • 8+ years in process design or operational excellence
  • Experience in insurance brokerage or financial services
  • Bachelor’s degree in Business or related field
  • Strong understanding of brokerage operations and systems
  • Proven ability to govern end-to-end operational processes

Work Rights

Not specified

Tailored Resume

Cover Letter