Supervisor, Customer Experience

Conduent Business Services

Cebu City, Philippines
**
Supervising daily team tasks
Managing performance appraisals
Delivering quality kpi reports
** Conduent Business Services is seeking a Supervisor for Customer Experience in Cebu City, Philippines. The role involves managing teams, enhancing performance, and ensuring quality service delivery for their clients. **

Job Summary

  • The role involves supervising daily tasks of business, technical support, and production teams to ensure exceptional outcomes.
  • Candidates will be accountable for functional, operational, and program management while delivering quality, productivity, and compliance KPI reports.
  • The position requires providing coaching, feedback, and training interventions to enhance associate progress and end-user experiences.

Matching Summary

Match Score: 75

** Conduent Business Services is seeking a Supervisor for Customer Experience in Cebu City, Philippines. The role involves managing teams, enhancing performance, and ensuring quality service delivery for their clients. **

Skills & Requirements

Must-have

  • Supervising daily team tasks
  • Managing performance appraisals
  • Delivering quality KPI reports
  • Coaching team members for growth
  • Solving operational problems

Nice-to-have

  • Strong communication skills
  • Ability to work without supervision
  • Comprehensive process understanding
  • Culture of individuality valued

Key Requirements

  • Broad technical expertise and industry knowledge
  • Experience managing hiring and termination actions
  • Ability to evaluate information to solve problems

Work Rights

Not specified

Tailored Resume

Cover Letter