Product Support Analyst

Amex GBT

Gurgaon, India
**
5 years in travel industry experience
3 years gds platform experience
Online booking tool proficiency
** Amex GBT is seeking a Product Support Analyst in Gurgaon, India, to provide second-level technical support for their travel technology products. The ideal candidate will have extensive experience in the travel industry and technical proficiency in global distribution systems, with a strong focus on client service. **

Job Summary

  • Amex GBT is seeking a dedicated Product Support Analyst to provide second-level technical support for travel technology products in a 24/7 operational environment.
  • The role involves thorough issue triage, troubleshooting, and resolution ownership while maintaining SLA compliance and communicating proactively with clients.
  • Employees enjoy flexible benefits tailored to each country, travel perks from major providers, and access to over 20,000 learning courses.

Matching Summary

Match Score: 75

** Amex GBT is seeking a Product Support Analyst in Gurgaon, India, to provide second-level technical support for their travel technology products. The ideal candidate will have extensive experience in the travel industry and technical proficiency in global distribution systems, with a strong focus on client service. **

Skills & Requirements

Must-have

  • 5 years in travel industry experience
  • 3 years GDS platform experience
  • Online Booking Tool proficiency
  • 24/7 shift work availability
  • Client servicing and support background

Nice-to-have

  • Strong business writing skills
  • Global team collaboration ability
  • Problem-solving decision making
  • Flexibility to support internal clients

Key Requirements

  • Minimum 5 years travel industry experience
  • Minimum 3 years hands-on GDS experience
  • Experience with NEO, Concur, or GetThere
  • Proficient in Microsoft Office Suite
  • Ability to work multiple time zones

Work Rights

Not specified

Tailored Resume

Cover Letter