Customer Service Representative Moderate

American Fidelity Assurance Company

Remote
Remote
Moderate to complex service
Superb verbal and written communication
Resolve customer inquiries
American Fidelity Assurance Company is seeking a remote Customer Service Representative to manage moderate to complex customer inquiries and provide exceptional service to a diverse clientele. The role requires strong communication skills, attention to detail, and the ability to work independently, with a focus on resolving issues efficiently

Job Summary

  • Provides moderate to complex service to internal and external Customers, which may include employer groups, Account Managers, Brokers, employee/participant Customers, and/or individual policyholders, utilizing superb verbal and written communication skills.
  • Handles moderate to complex work assignments, working independently with minimal guidance, and determines accurate application of existing processes and procedures.
  • Accurately & concisely documents Customer inquiries, including escalated Customer inquiries, and actions taken within the appropriate system.

Matching Summary

Match Score: 85

American Fidelity Assurance Company is seeking a remote Customer Service Representative to manage moderate to complex customer inquiries and provide exceptional service to a diverse clientele. The role requires strong communication skills, attention to detail, and the ability to work independently, with a focus on resolving issues efficiently.

Skills & Requirements

Must-have

  • moderate to complex service
  • superb verbal and written communication
  • resolve customer inquiries
  • handle customer service requests
  • accurate documentation of inquiries

Nice-to-have

  • acts as a resource for colleagues
  • positive attitude
  • mutual colleague and customer respect
  • team member on LEAN teams

Key Requirements

  • experience and expertise in specific processing areas
  • bilingual skills may be required

Work Rights

Not specified

Tailored Resume

Cover Letter