Patient Family Relations Specialist

Mass General Brigham

Wentworth-Douglass Hospital, NH, US
Base: $52,312.00 - $76,180.00 annually; bonus/equi...
Fully remote
3-5 years healthcare experience
Bachelor's degree required
Strong interpersonal communication skills
The position of Patient Family Relations Specialist at Mass General Brigham involves overseeing patient and family relations efforts, addressing concerns and complaints with empathy and professionalism. The ideal candidate should possess strong communication and organizational skills, with a background in healthcare and experience in managing complex situations

Job Summary

  • The role is responsible for overseeing all patient and family relations efforts at Wentworth-Douglass Hospital under the Mass General Brigham system.
  • Candidates must demonstrate competence in investigating issues, developing action plans, and utilizing Feedback Monitor Pro software to manage complaints.
  • The position offers a competitive annual salary range of $52,312.00 to $76,180.00 along with comprehensive benefits and career advancement opportunities.

Matching Summary

Match Score: 85

The position of Patient Family Relations Specialist at Mass General Brigham involves overseeing patient and family relations efforts, addressing concerns and complaints with empathy and professionalism. The ideal candidate should possess strong communication and organizational skills, with a background in healthcare and experience in managing complex situations.

Salary

Base: $52,312.00 - $76,180.00 annually; Bonus/Equity: Not specified; Benefits: Comprehensive benefits, career advancement, differentials, premiums, bonuses, and recognition programs

Skills & Requirements

Must-have

  • 3-5 years healthcare experience
  • Bachelor's degree required
  • Strong interpersonal communication skills
  • Problem solving in complex situations
  • Feedback Monitor Pro software usage

Nice-to-have

  • RN or Social Work background preferred
  • Master's degree desired
  • Crucial Conversation skills training
  • Experience with Patient Family Advisory Council
  • Compassionate and patient demeanor

Key Requirements

  • Minimum Bachelor's Degree
  • 3-5 years people management experience
  • Healthcare environment work history
  • Familiarity with non-profit organizations

Work Rights

Not specified

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