Service Manager

Sapiens International

Vilnius, Lithuania
Base: 4,500 - 7,000 eur gross; bonus/equity: annua...
On-site
It service management
Delivery management
Quality management
Sapiens is seeking an experienced Service Manager to join their Vilnius TIA team, focusing on IT Service Management and Coordination under agreement with the customer

Job Summary

  • Sapiens is seeking an experienced Service Manager to join their Vilnius TIA team, focusing on IT Service Management and Coordination under agreement with the customer.
  • Key responsibilities include delivery management, governance, quality management, supplier and customer contact management, reporting, and cross-team coordination.
  • The company offers a salary range of 4500 - 7000 Eur Gross, custom health insurance, life/pension insurance, an annual bonus, and a modern office in Vilnius center.

Matching Summary

Sapiens is seeking an experienced Service Manager to join their Vilnius TIA team, focusing on IT Service Management and Coordination under agreement with the customer.

Salary

Base: 4500 - 7000 Eur Gross; Bonus/Equity: Annual bonus; Benefits: Custom health insurance, Life/pension insurance

Skills & Requirements

Must-have

  • IT Service Management
  • Delivery Management
  • Quality Management
  • Customer Contact Management
  • Cross-Team Coordination
  • Incident, Problem, Change Management
  • Software Release Planning

Nice-to-have

  • Professional and Constructive Attitude
  • Service and Process Orientation
  • Ability to Prioritize
  • Perform under Time Pressure
  • Willingness to travel

Key Requirements

  • Expert Level MS Excel
  • Expert Level MS PowerPoint
  • Jira / Confluence proficiency
  • Professional Technical Communication
  • Professional Verbal Communication
  • Presentation Skills
  • Fluency in English

Work Rights

Not specified

Tailored Resume

Cover Letter