The Manager, Clinical Complaints Specialist serves as a leader within the MMS Designated Complaint Handling Unit (DCHU), responsible for overseeing a team dedicated to gathering and assessing complaint information and adverse event determination/MDR reportability
Job Summary
The Manager, Clinical Complaints Specialist serves as a leader within the MMS Designated Complaint Handling Unit (DCHU), responsible for overseeing a team dedicated to gathering and assessing complaint information and adverse event determination/MDR reportability.
This role provides leadership and oversight for adverse event reporting and the clinical assessment of complaints.
The ideal candidate will demonstrate proven leadership capabilities with a strong track record of driving team success and achieving organizational goals.
Matching Summary
The Manager, Clinical Complaints Specialist serves as a leader within the MMS Designated Complaint Handling Unit (DCHU), responsible for overseeing a team dedicated to gathering and assessing complaint information and adverse event determination/MDR reportability.
Salary
Base: $126,600.00 - $208,900.00 USD Annual; Bonus/Equity: Not specified; Benefits: Not specified
Skills & Requirements
Must-have
clinical assessment of complaints
adverse event determination
MDR reportability
team leadership
cross-functional collaboration
Nice-to-have
mentoring and developing talent
navigating ambiguity
driving process improvements
attention to detail and accuracy
strong interpersonal skills
Key Requirements
Registered Nurse with a bachelor’s degree or bachelor’s degree in health-related field or biomedical engineering
Current active RN license required if with nursing degree
Ability to exercise independent judgment and discretion
Demonstrated ability to balance multiple tasks and prioritize work
Ability to be effective in complex projects with ambiguity and/or rapid change
Orientation for detailed work, with emphasis on accuracy and completeness