Bilingual French Merchant Solutions Client Retention Specialist

The Dominion

Toronto, Ontario, Canada
Base: $52,700 - $74,400 cad; bonus/equity: not spe...
Bilingual french communication
Merchant solutions product expertise
Customer service and support
As part of the TD Merchant Solutions Client Relations outbound team you will play one of the most important roles in supporting our customers

Job Summary

  • As part of the TD Merchant Solutions Client Relations outbound team you will play one of the most important roles in supporting our customers.
  • Join our TD Merchant Solutions Client Relations team and think like a customer, act like an owner, innovate with purpose and execute with an impact.
  • Our Total Rewards package reflects the investments we make in our colleagues to help them and their families achieve their financial, physical, and mental well-being goals.

Matching Summary

As part of the TD Merchant Solutions Client Relations outbound team you will play one of the most important roles in supporting our customers.

Salary

Base: $52,700 - $74,400 CAD; Bonus/Equity: Not specified; Benefits: Health, savings, retirement, paid time off, banking discounts, career development

Skills & Requirements

Must-have

  • Bilingual French communication
  • Merchant Solutions product expertise
  • Customer service and support
  • Inbound and outbound calls
  • Problem solving and escalation
  • Time management and organizational skills
  • Financial product knowledge

Nice-to-have

  • Team collaboration and knowledge sharing
  • Passion for customer experience
  • Adaptability in dynamic environment
  • Self-starter attitude
  • Tactful and diplomatic communication

Key Requirements

  • Bilingual French required
  • Experience in customer facing support
  • Knowledge of Merchant Solutions pricing and systems
  • Strong organizational and planning skills
  • Ability to work 10am - 6pm Monday to Friday

Work Rights

Not specified

Tailored Resume

Cover Letter