Passenger Service Lead

Alliance Ground International

Not specified; not specified; comprehensive benefi...
3+ years passenger services experience
1+ year leadership or supervisory role
Strong communication and problem-solving skills
The Passenger Service Lead oversees day-to-day operations to ensure excellent customer service and efficient check-in and boarding processes

Job Summary

  • The Passenger Service Lead oversees day-to-day operations to ensure excellent customer service and efficient check-in and boarding processes.
  • Alliance Ground International is one of the largest independently owned ground handling companies supporting over 100 airlines across 61 airports.
  • The company offers a comprehensive benefit package including paid vacation, medical/dental/vision coverage, and a company-matched 401(k) program.

Matching Summary

The Passenger Service Lead oversees day-to-day operations to ensure excellent customer service and efficient check-in and boarding processes.

Salary

Not specified; Not specified; Comprehensive benefits including paid vacation, medical/dental/vision, 401(k), and travel discounts

Skills & Requirements

Must-have

  • 3+ years passenger services experience
  • 1+ year leadership or supervisory role
  • Strong communication and problem-solving skills
  • Proficiency in reservation and check-in systems
  • In-depth understanding of safety regulations

Nice-to-have

  • High school diploma or equivalent education
  • Additional customer service training preferred
  • Aviation certification preferred
  • Energy and enthusiasm for daily work
  • Respect for team members

Key Requirements

  • High school diploma or equivalent
  • Authorization to work in US or Canada
  • 3+ years in passenger services or ground operations
  • At least 1 year in a leadership role

Work Rights

Must have authorization to work in US or Canada as defined by respective immigration acts

Tailored Resume

Cover Letter