Senior Customer Success Manager

Workday

Costa Rica, Costa Rica
Customer success management
High-volume portfolio management
Reactive engagement strategies
We’re shaping the future of work so teams can reach their potential and focus on what matters most

Job Summary

  • We’re shaping the future of work so teams can reach their potential and focus on what matters most.
  • The Scaled Customer Success Manager engages a large portfolio of customers to ensure they derive value throughout their Workday journey.
  • In return, we’ll give you the trust to take risks, the tools to grow, the skills to develop and the support of a company invested in you for the long haul.

Matching Summary

We’re shaping the future of work so teams can reach their potential and focus on what matters most.

Skills & Requirements

Must-have

  • Customer Success Management
  • High-volume portfolio management
  • Reactive engagement strategies
  • Digital tools and automation
  • Customer health monitoring
  • Workday Community utilization

Nice-to-have

  • Sun-drenched optimism and drive
  • Courageous collaborators
  • Curious minds
  • Empathy and shared enthusiasm

Key Requirements

  • Minimum 7 years customer-facing experience
  • Experience managing high volume accounts
  • CRM and customer success platform experience
  • Bachelor’s degree or equivalent work experience

Work Rights

Not specified

Tailored Resume

Cover Letter