The Customer Benefit Advisor I is an entry-level role focused on providing exceptional customer service and accurate information on benefits, claims, and policy administration
Job Summary
The Customer Benefit Advisor I is an entry-level role focused on providing exceptional customer service and accurate information on benefits, claims, and policy administration.
Incumbents will utilize multiple system applications and administrative processes to respond to external customers and create detailed documentation for internal partners.
Unum offers a competitive benefits package including health, vision, dental, disability, generous PTO, 401(k) contribution, mental health support, career advancement, student loan repayment, and tuition reimbursement.
Matching Summary
The Customer Benefit Advisor I is an entry-level role focused on providing exceptional customer service and accurate information on benefits, claims, and policy administration.
Salary
$21.00/hour minimum; $36,000.00-$62,400.00 annual range; Benefits included
Skills & Requirements
Must-have
Exceptional customer service
Accurate benefit information
Multiple system applications
Timely and accurate information
Protect customer privacy
Follow documented processes
Nice-to-have
Empathy and professionalism
Passion for helping customers
Intellectual curiosity
Adaptable to change
Dependability
Key Requirements
1 year customer service experience preferred
High school diploma or GED required
Successful completion of Contact Center training program
Ability to obtain information from multiple systems