The Change Delivery Consultant plays a critical role in enabling successful implementation of strategic and operational changes across the SME segment within Business Banking
Job Summary
The Change Delivery Consultant plays a critical role in enabling successful implementation of strategic and operational changes across the SME segment within Business Banking.
This role ensures that change initiatives are understood, adopted, and embedded by frontline colleagues and stakeholders, ultimately supporting improved customer outcomes, colleague experience, and business performance.
Support the end-to-end delivery of SME-related change initiatives, including new processes, systems, tools, and business improvements.
Matching Summary
The Change Delivery Consultant plays a critical role in enabling successful implementation of strategic and operational changes across the SME segment within Business Banking.
Skills & Requirements
Must-have
Change Execution & Implementation
Training, Enablement & Socialization
Embedding & Adoption Monitoring
Stakeholder Engagement & Collaboration
Problem Solving & Continuous Improvement
Customer-Centric Enablement
Nice-to-have
Agile ways of working
Driving behavior change
Advocating for customer pain points
Key Requirements
Bachelors Degree and Professional Qualifications: Business, Commerce and Management Studies