Customer Success Manager

Lead Forensics

Scottsdale, Arizona, US
Base: up to $65,000; bonus/equity: commission; ben...
Hybrid (3 days a week required in the scottsdale office)
Building and maintaining client relationships
Providing support and assistance
Identifying further use cases
Lead Forensics is seeking a Customer Success Manager to join their innovative SaaS company based in Scottsdale, Arizona. The role focuses on building client relationships, driving client retention, and contributing to revenue growth, with competitive earnings potential and structured career progression

Job Summary

  • Lead Forensics is a dynamic and innovative SaaS company revolutionizing the industry by identifying businesses that visit client websites to convert them into actionable leads.
  • The role involves building client relationships, providing support, identifying upselling opportunities, negotiating renewals, and working towards weekly KPIs and monthly targets.
  • The company offers structured career progression with opportunities to promote every 6 months, comprehensive benefits including Medical, Dental, Vision, 401k, 20 PTO days, and incentive trips abroad for top performers.

Matching Summary

Match Score: 85

Lead Forensics is seeking a Customer Success Manager to join their innovative SaaS company based in Scottsdale, Arizona. The role focuses on building client relationships, driving client retention, and contributing to revenue growth, with competitive earnings potential and structured career progression.

Salary

Base: up to $65,000; Bonus/Equity: commission; Benefits: Medical, Dental, Vision, Life Insurance, 401k, PTO

Skills & Requirements

Must-have

  • building and maintaining client relationships
  • providing support and assistance
  • identifying further use cases
  • contributing to revenue growth
  • negotiating contract renewals
  • working towards weekly KPI’s

Nice-to-have

  • dynamic and innovative company
  • structured career progression
  • incentive trips abroad
  • social team nights out
  • give back to the community

Key Requirements

  • Sales/Account Management or Customer Success background
  • Experience in using CRM systems
  • Previous experience with interacting with Director Level individuals
  • Intermediate to advanced Microsoft Office skills
  • Great Communications skills
  • Strategic thinker with problems solving skills
  • Strong negotiating skills
  • Previously worked towards targets and KPI’s

Work Rights

Not specified

Tailored Resume

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