Customer Service Centre Consultant

Weploy

Melbourne, Victoria, Australia
Base: $74,531 inclusive of super; bonus: annual bo...
On-site
Previous customer service experience preferred
Strong communication skills required
High emotional intelligence and resilience
This role involves handling inbound calls for roadside assistance and coordinating support services for customers in accident situations

Job Summary

  • This role involves handling inbound calls for roadside assistance and coordinating support services for customers in accident situations.
  • The company offers a dedicated 12-week onboarding program and opportunities for long-term career growth within a supportive culture.
  • Employees will work rotating shifts between 6am and 8:30pm Monday to Friday with penalty rates and an option for double pay on weekends.

Matching Summary

This role involves handling inbound calls for roadside assistance and coordinating support services for customers in accident situations.

Salary

Base: $74,531 inclusive of super; Bonus: Annual bonus opportunity; Benefits: Penalty rates apply; Weekend shift at double pay available

Skills & Requirements

Must-have

  • Previous customer service experience preferred
  • Strong communication skills required
  • High emotional intelligence and resilience
  • Ability to navigate multiple systems simultaneously
  • Commitment to rotating rosters between 6am–8:30pm

Nice-to-have

  • Hospitality, retail, or administration backgrounds encouraged
  • Positive attitude and willingness to learn
  • Experience with CRM platforms and claims systems
  • Problem-solving in fast-paced environments

Key Requirements

  • Permanent work eligibility essential
  • Strong attention to detail and data accuracy
  • Confidence navigating multiple systems simultaneously

Work Rights

Permanent work eligibility essential

Tailored Resume

Cover Letter