Technical Support Delivery Analyst- Talent Acquisiton

Workday

Warsaw, Poland
Base: zł148,800 pln - zł223,200 pln; bonus/equity:...
Fully remote
3 years experience with saas enterprise software
Basic knowledge of object oriented programming languages
Ability to read and analyze log files
Workday is seeking a Technical Support Delivery Analyst for their Customer Support Team in Warsaw, Poland. The role involves providing customer service and technical support for their SaaS products, requiring collaboration with various teams, and a solid understanding of programming languages and SQL

Job Summary

  • The role involves handling a queue of support cases and prioritizing issues based on severity and customer impact.
  • Candidates must collaborate with Product Managers, QA, and Development to determine solutions for business-critical issues.
  • The position requires participation in rostered shifts as part of the 24/7 Global Support coverage model.

Matching Summary

Match Score: 85

Workday is seeking a Technical Support Delivery Analyst for their Customer Support Team in Warsaw, Poland. The role involves providing customer service and technical support for their SaaS products, requiring collaboration with various teams, and a solid understanding of programming languages and SQL.

Salary

Base: zł148,800 PLN - zł223,200 PLN; Bonus/Equity: Eligible for Workday Bonus Plan and annual refresh stock grants; Benefits: Comprehensive benefits package including flexible work schedules

Skills & Requirements

Must-have

  • 3 years experience with SaaS Enterprise software
  • Basic knowledge of Object Oriented Programming languages
  • Ability to read and analyze log files
  • Basic knowledge of SQL syntax
  • Experience with api client tools like Postman

Nice-to-have

  • Demonstrable ability to support HCM or Talent solutions
  • Previous experience with SOAP, WSDL, XML integrations
  • Experience with health monitoring tools
  • Resilience when faced with tight resolution timeframes
  • Creative approach and eagerness to learn

Key Requirements

  • 3 years of experience with SaaS Enterprise software
  • Confident communicator at all levels
  • Basic experience with API clients such as SoapUI or Postman

Work Rights

Not specified

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