APAC Operations Manager

JUST AFTER MIDNIGHT PTE. LTD.

Singapore, Singapore
Not specified; not specified; not specified
Hybrid
Managed services provider experience
Aws cloud environment knowledge
Incident commander for p1 events
Just After Midnight (JAM) is seeking an APAC Operations Manager in Singapore to oversee service delivery, account management, and project operations across the region. The role requires significant experience in managing distributed teams within a managed services environment and involves close collaboration with global teams to ensure operational consistency

Job Summary

  • This role leads service delivery and account management across the APAC region while ensuring consistency in a global follow-the-sun model.
  • The successful candidate will act as the senior escalation point for high-severity incidents and manage operational readiness for major agency-led campaigns.
  • You will directly manage a regional team of Service Delivery Managers and engineers, focusing on rota design, career progression, and workforce planning.

Matching Summary

Match Score: 85

Just After Midnight (JAM) is seeking an APAC Operations Manager in Singapore to oversee service delivery, account management, and project operations across the region. The role requires significant experience in managing distributed teams within a managed services environment and involves close collaboration with global teams to ensure operational consistency.

Salary

Not specified; Not specified; Not specified

Skills & Requirements

Must-have

  • Managed services provider experience
  • AWS cloud environment knowledge
  • Incident commander for P1 events
  • Distributed shift team leadership
  • Agency partner relationship management

Nice-to-have

  • Experience with digital creative agencies
  • Familiarity with ITIL practices
  • Exposure to GenAI engagements
  • Terraform and Datadog tooling
  • AWS Premier Tier partner background

Key Requirements

  • Significant experience leading service delivery operations
  • Proven track record managing distributed shift teams
  • Strong account management background at senior level
  • Deep working knowledge of AWS
  • Comfortable operating within a global delivery function

Work Rights

Not specified

Tailored Resume

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