Supervisor, Verbal Complaints- Compliance Servicing

Onward Home Mortgage LLC

Fully remote
Supervisory experience
Customer service skills
Mortgage servicing compliance knowledge
The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints

Job Summary

  • The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints.
  • This position ensures productivity, quality, and training to resolve consumer complaints quickly and improve the overall customer experience.
  • Newrez invests in employee growth, wellbeing, and offers a comprehensive benefits package.

Matching Summary

The Supervisor Homeowner Advocacy is responsible for supervising the Homeowner Advocacy Team in their work of investigating and responding to consumer complaints.

Skills & Requirements

Must-have

  • Supervisory experience
  • Customer service skills
  • Mortgage servicing compliance knowledge

Nice-to-have

  • Ability to adapt to changes
  • Strong organizational skills
  • Experience with SQL and Tableau

Key Requirements

  • High School Diploma required
  • 6+ years related experience
  • Prior supervisory experience

Work Rights

Not specified

Tailored Resume

Cover Letter