Customer Service & Commercial Operations Senior Specialist (b2b & Fashion)
adidas AG
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Order entry and release management
Supply chain and logistics knowledge
Export documents and l/c negotiation
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The Customer Service & Commercial Operations Senior Specialist position at adidas AG is focused on managing customer orders and ensuring exceptional service delivery. The role requires strong supply chain knowledge, problem-solving skills, and effective communication to enhance customer satisfaction and operational efficiency.
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Job Summary
This role is responsible for managing customer orders for a portfolio of nominated accounts within the fashion industry.
The specialist must ensure timely order processing, accurate export documentation, and effective negotiation of Letters of Credit.
Success in this position requires strong communication skills to coordinate with internal stakeholders including Sales, Finance, and Operations teams.
Matching Summary
Match Score: 75
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The Customer Service & Commercial Operations Senior Specialist position at adidas AG is focused on managing customer orders and ensuring exceptional service delivery. The role requires strong supply chain knowledge, problem-solving skills, and effective communication to enhance customer satisfaction and operational efficiency.
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Skills & Requirements
Must-have
Order entry and release management
Supply chain and logistics knowledge
Export documents and L/C negotiation
Strong Microsoft Office skills
Problem solving under pressure
Nice-to-have
SAP ERP system experience
French language proficiency
Local language advantage
Cross-functional collaboration skills
Business improvement initiative contribution
Key Requirements
University degree in Business, Supply Chain or Logistics
Minimum 2-3 years work experience in customer service or logistics