People & Communications Services Agent (english Speaker)
KONE Romania
Petaling Jaya, Selangor, Malaysia
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Fluency in english
Hr service delivery support
Case management tool usage
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KONE Romania is seeking a People & Communications Services Agent fluent in English to support HR service delivery mainly for Australia, New Zealand, and Southeast Asia regions. The ideal candidate should possess relevant HR experience, strong communication skills, and a collaborative mindset to ensure a positive employee experience.
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Job Summary
As part of KONE Business Services (KBS), this role provides HR service delivery support to Australia, New Zealand, and Southeast Asia clusters ensuring consistent service quality and compliance.
The role involves managing HR processes including master data, recruitment, onboarding, talent management, reward, recognition, learning, and development while maintaining quality and SLA adherence.
KONE fosters an innovative and collaborative working culture focused on employee engagement, sustainability, ethical business practices, and career growth opportunities.
Matching Summary
Match Score: 75
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KONE Romania is seeking a People & Communications Services Agent fluent in English to support HR service delivery mainly for Australia, New Zealand, and Southeast Asia regions. The ideal candidate should possess relevant HR experience, strong communication skills, and a collaborative mindset to ensure a positive employee experience.
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Skills & Requirements
Must-have
Fluency in English
HR service delivery support
Case management tool usage
Strong follow-up practice
Excellent computer proficiency
Customer service orientation
Ability to work independently and in a team
Nice-to-have
Knowledge of labor and social law
Experience with HRIS (Workday)
Shared service center experience
Positive attitude in fast-paced environment
Empathy and service mindset
Process analysis and improvement
Employee engagement focus
Key Requirements
Fluency in English
Associate degree in HR or Business Administration preferred
Experience in HR administration activities
Understanding of labor and social law requirements is an asset