Customer Service Representative

Concentrix

Mumbai, India
Customer service support
Resolve routine problems
Meet contractual kpis
The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements

Job Summary

  • The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.
  • This position provides customer service support and resolution of routine problems regarding client's product or services.
  • Concentrix is an equal opportunity employer and evaluates qualified applicants without regard to protected characteristics.

Matching Summary

The Advisor I, Customer Service position interfaces with customers via inbound calls, outbound calls, or through the Internet depending upon client requirements.

Skills & Requirements

Must-have

  • customer service support
  • resolve routine problems
  • meet contractual KPIs
  • listen attentively
  • demonstrate empathy
  • maintain basic knowledge
  • track and document information

Nice-to-have

  • offer additional products
  • participate in improvement activities
  • work independently
  • pleasant and professional tone

Key Requirements

  • Graduate / Undergraduate
  • 0 to 3 years of relevant experience
  • Strong computer navigation skills
  • Ability to effectively communicate
  • Dependable with strong attention to detail
  • Skilled in multi-tasking
  • Tolerance for repetitive work
  • Ability to work as a team member
  • Demonstrate patience
  • Ability to rotate shifts

Work Rights

Not specified

Tailored Resume

Cover Letter